What's the difference between a free and paid account?

How to purchase a premium/paid account?

Click 'Register' to create an account. Then click 'My Account' and in the 'Payment' tab click the 'Buy' button.

How to set the quality of the clip?

You can do it only with the paid account. Just set the desired video quality in YouTube player. We'll try to produce a clip with the same quality, but it may happen that it's simply not possible.

There is a problem with my clip (audio not synchronized, video freezes, turns black etc.)

This is usually caused by outdated codecs in your video player. Please download VLC player and most problems should be gone. Another possible solution is to transcode your clip. It can be done using a free app Handbrake (for Windows, MacOS and Linux) or Video Transcoder for Android.

Why is video not available?

It can be either inaccessible from our IP because of Youtube country restrictions or Youtube can be simply blocking our IP. In either case we recommend to wait several minutes and try again - it might work then.

How to take a screenshot of a YOUTUBE movie?

Set the 'start time' to the frame that you want to capture. The end time is ignored, so set it to any value that will enable the download.

What file types do you generate?

We try to generate MP4 files for videos and M4A for audio. If for a given input it's not possible you may get some Matroska (MKV) or Vorbis (OGG) files. Have a look here to find players for these file types. If you want a different file type (e.g. MP3, MP4, MOV) use a program like Handbrake to transcode your clip to the desired format.

How can I reset my password?

If you've made a payment you can use your order ID (e.g. ABC666666-4444-55555) as your password. You'll find it in your payment receipt email. If you haven't paid just create a new account.